Contact

Talk to the team behind CUSignals

Sales, product support, data corrections, licensing, privacy requests and security disclosures all reach us at a single monitored address. Use the subject line that matches your request and it is routed to the right person on arrival.

General and sales inquiries

admin@infinidatum.net
Response time
Acknowledged within two business days, and usually the same business day.
Coverage
All ~4,300 U.S. credit unions, updated daily.
Business hours
Monday to Friday, United States Eastern Time.

How to reach the right desk

Each link below opens a message with the routing subject line already filled in.

  • Pricing and territories

    Which tier fits the universe you work, what a custom territory costs, annual billing, and multi-team scope. The published ladder is on the pricing page; anything outside it is a conversation.

    Subject: Sales inquiry
  • A walkthrough of your own territory

    The most direct way to evaluate CUSignals: live scores for institutions you already know, so you can test the output against your own judgment before committing budget.

    Subject: Walkthrough request
  • A trial — a first one, or one that ran short

    The three-day trial is arranged with us and runs once per organization, and a shared office network means a colleague may have already used yours. Ask for one, or tell us yours ran short, and we will set it up or extend it rather than leave you unable to evaluate the product.

    Subject: Trial extension
  • Account and access

    Provisioning, sign-in issues, API keys, exports, adding colleagues to your scope, and changing or canceling a plan.

    Subject: Account support
  • Data corrections

    A figure, score or profile that appears incorrect. Send the institution, the field and the value you believe is right; we verify it against the panel and respond either way.

    Subject: Data correction
  • Licensing, press and research

    Redistributing scores to your clients, embedding them in a product you sell, warehouse-direct delivery, academic use, or quoting CUSignals at length.

    Subject: License request
  • Privacy and data rights

    Access, correction, deletion or portability of the personal information we hold about you, and anything else covered by the privacy policy.

    Subject: Privacy request
  • Security disclosure

    Vulnerability reports. Review the disclosure terms on the security page first — we acknowledge within two business days and will not treat a good-faith report as an attack.

    Subject: Security disclosure

Requests we cannot handle

CUSignals is a business research product about credit unions as institutions. We hold no member accounts and no consumer records, and we cannot look up, change or discuss any individual’s account, balance, loan or membership. If you are a member of a credit union with a question about your own money, your credit union is the only party that can answer it — please contact them directly. We also do not provide investment, credit or legal advice; the disclaimer explains the boundary in full.

Company information

Operating entity
Infinidatum LLC, a Connecticut limited liability company
Jurisdiction
State of Connecticut, United States
Vendor diligence
The security and disclosures pages answer most assessment questionnaires.